Skip to content
Sensoft
FREN
Contact
FIDELIA

La solution de fidélisation client de Sensoft

FIDELIA est une solution de fidélisation modulaire : elle fonctionne en autonomie pour la souscription et la collecte de points, et s'interface avec une plateforme existante. Elle gère plusieurs programmes de fidélité et plusieurs supports — carte ou badge PVC, puce sans contact, QR Code.

Request a demo

What is Fidelia?

A modular solution that works entirely on its own for sign-up and points collection, but that can also be interfaced with an existing platform.

A flexible solution that lets the partner run several loyalty programmes with different sign-up rules, point-earning rules and benefits.

Several loyalty media: beyond the phone number, the solution offers several customisable media formats to hand to clients to build their loyalty (cards or badges).

Several technologies supported: plain PVC card or badge, contactless chip card or badge, card with QR code.

The solution offers a mobile application for signing clients up at points of sale. It is simple and easy to use, ergonomic, and works with or without a connection.

The solution offers a back office for managing and monitoring all loyalty terminals as well as every loyalty activity taking place at points of sale.

What is Fidelia?

Features of the solution

Our Mobile Banking application offers a smooth, secure and multilingual interface, with the following features

Enrolment
  • The solution handles sign-up in two ways: in self-care mode or through a branch of the institution. In both cases, a KYC form must be completed with the information required by the legislation in force.
  • 1.1 Self-enrolment (self-care)
  • The new client downloads the mobile app from the stores, then fills in the enrolment form with their personal details (photo, electronic signature and ID card). Once the terms of use have been validated and accepted, they receive an OTP code by SMS which they enter to confirm their enrolment. The system then automatically creates their client profile and their wallet account.
  • 1.2 Enrolment in branch:
  • For a client who is already registered, the process starts with downloading the app, then giving their reference number to the teller. The teller initiates the account creation from the back office, which triggers the sending of an OTP code to the client for verification. Once the code and the summary information have been validated, the system automatically creates a wallet account linked to the existing client profile.
Financial transactions
  • Deposit (cash in), withdrawal (cash out)
  • Money transfers and bill payments (electricity, water, etc.)
  • Bank-to-wallet & wallet-to-bank (Orange Money, Wave, Free, etc.)
Remote account management
  • Balance enquiry and transaction statements
  • Loan applications
  • Tracking of loan and financing applications
  • Linking of accounts (savings, current)
  • Online complaints
Integration and interoperability
  • Can be interfaced with SELATIS core banking or any other core banking system via API.
  • Open to the integration of third-party partners in a multi-player environment.

Target users

  1. 1
    1

    Existing clients of the financial institution

  2. 2
    2
    • Prospects among the general public
    • The unbanked (young people, informal workers, rural populations, etc.)
  3. 3
    3

    Distribution partners

Target users

Benefits

  1. 1
    1

    A broader client base: reaching the general public, including the unbanked.

  2. 2
    2

    A competitive edge: an innovative position in the digital finance market.

  3. 3
    3
    • A better client experience
    • services available 24/7, with no trip to a branch.
  4. 4
    4

    Lower costs: fewer manual operations and less reliance on counters.

  5. 5
    5

    Technological flexibility: rapid deployment, simple interfacing, native scalability.

In the same family

CYNOD

The private-label payment solution: multichannel, simple, effective and secure

Mobile Banking

Selatis Mobile is a mobile banking application that can be interfaced via API, compatible with our SELATIS core banking system or any other solution on the market. Available for download on Android and iOS, it lets clients access financial and para-financial services remotely, simply and securely. Fully digital, it is a strategic lever for digital transformation, allowing the financial institution to broaden its client base while reducing its operating costs.

Let’s talk about your projects

Get in touch and we will build solutions that automate your processes, keep your customers loyal and improve your results

Request a presentation